Solutions to key Pains
Customer Portal for Lab Customers which can help overcoming the following challenges. Now your customers can get your lab service on their own, 24 hours a day.
Challenges for Lab “business”
- Difficult to track lab service performance and forecast to next business planning.
- Difficult to automate lab and decision processes to reduce costs and streamline operations.
- Difficult to control increasing operating cost to cover for the same on various departments.
- Difficult to expand lab services and reach more customers.
Challenges for Lab “customers”
- Difficult to manage increasing customer jobs (lab service for testing) at a time
- Difficult to manage increasing customer issues, complaints and requests running manually
- Difficult to maintain quick and effective delivery to clients
- Difficult to keep customer satisfaction on top of increasing customer orders/jobs
Challenges for Lab “operational process”
- Difficult to minimize the long time consumption on manual search and record collection for samples and other elements
- Difficult to improve performance in terms of sample turnaround and the quality of reported data
- Difficult to remove errors during manual calculation processing, eliminating costly retesting
- Difficult to deliver fast and on-demand specific reports from customer against job